INFINITE QUALITY

CALL QUALITY REVIEW

See what your customer
conversations are really telling you.

Upload one business call and receive a structured assessment against the quality framework you select.

01

Select an assessment

Choose the quality framework that matches the conversation.

02

Upload your recording

Upload the call audio and we will identify how it should be processed.

03

Receive your review

The call is transcribed, assessed and converted into a structured quality report.

YOUR ASSESSMENT MAY INCLUDE

Overall quality score
Section performance
Positive behaviours
Coaching opportunities
Written assessment
!
Before uploading

Do not upload recordings containing payment-card details, banking information or other unnecessary financial data.

INFINITE QUALITY LAB

Submit a call for assessment

Add your details, select the assessment type and upload your recording.

SUBMISSION RECEIVED

Thank you

Your recording is being assessed.

We’re processing your call and preparing your Infinite Quality assessment.

Preparing another submission…